ClinicVi.

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Clinics could not sign in to the panel or the mobile app

Full outageNov 5, 2026 05:40 - 13:04 TRTLasted 7 hours 24 minutes
Affected components
Clinic panelMobile appSign-inPatient requestsDatabaseAuthentication
Updates
  1. Resolved

    Additional note: the part of the outage within business hours was 08:00-10:43 TRT. Your stored data was not affected.

  2. Resolved

    The database server is running again. Sign-in, the clinic panel, the mobile app and patient requests are back to normal. Your stored data was not affected.

  3. Identified

    The problem is in the database server. It stopped answering connections at 05:40 TRT. We restarted it.

  4. Investigating

    Clinics cannot sign in to the panel or the mobile app. We are investigating.

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